Returns and 60-Day Guarantee

Ride it for 60 days. Not happy? Full refund.

You have 60 days from the day your order is delivered to try your NIVAL goggles on the mountain. If you're not happy with them for any reason, we'll refund you in full.

How to start a return: Email customer.helpdesk.team1@gmail.com with your order number and a quick note. We'll reply with the return details.

Refunds: Once your return is on its way back, we issue a full refund to your original payment method. Refunds usually show up within 5 to 10 business days of us receiving the return.

Damaged or not working? If your goggles arrive damaged, or the heating or battery stops working within 60 days of delivery, email us a photo or short video and we'll send a replacement or a full refund, your choice.

Spare lenses are covered by the same 60-day guarantee.